Privacy Policy

Who we are

LevyTrack provides software for Scottish short-term let operators to track compliance documents, deadlines, and visitor levy records.

Information we collect

• Account details such as name, email address, and authentication identifiers.
• Property and compliance records you enter, upload, or generate in the platform.
• Billing and subscription metadata required to process payments through Stripe.
• Operational logs used for security, abuse prevention, and product reliability.

How we use information

• To provide and secure your account and requested features.
• To send service notifications such as reminder and expiry alerts.
• To process subscriptions, invoices, and billing support requests.
• To maintain, improve, and troubleshoot the product.

Data sharing

We do not sell your personal data. We share data only with service providers needed to run the platform, including hosting, authentication, storage, email, and payment processors, under contractual controls.

Retention

We retain account and compliance data while your account is active and for a limited period afterward as required for security, legal, and operational purposes.

Your rights

Depending on your location, you may have rights to access, correct, export, or delete personal data. Contact us using your registered account email for requests.

Contact

For privacy questions, contact the LevyTrack support address used for your account and include your account email for verification.